Privacy Policy

GJ India Import & Export International Pvt Ltd

Effective Date: 2 September 2026

1. ABOUT US

GJ India Import & Export International Pvt Ltd (“GJ India,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, interact with us online, make an enquiry, purchase our products, request information, or otherwise communicate with us.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us as well as certain information automatically when you use our website.

2.1 Information You Provide Directly

• Depending on how you interact with us, we may collect: Full name
• Company or business name
• Email address
• Mobile or telephone number
• Billing and shipping address
• Delivery address
• Country, state, and city
• Product or service preferences
• Enquiry details
• Order information
• Information provided through contact or enquiry forms
• Business-related information provided by corporate customers or partners
• Communication preferences
• and any other information you voluntarily provide to us. Please do not submit information that is unnecessary for the purpose of your enquiry or transaction.

2.2 Payment Information

If payments are made through our website, payment information may be processed by third-party payment service providers. Where applicable, we may receive limited transaction information such as transaction reference number, payment status, payment method, amount paid, and date and time of transaction. We generally do not store complete credit-card, debit-card, banking passwords, UPI PINs, or other confidential payment credentials on our own systems unless specifically required and lawfully permitted.

2.3 Information Collected Automatically

When you visit our website, certain technical information may be automatically collected, including IP address, browser type and version, device type, operating system, language preferences, website pages visited, date and time of visits, referring website or source, approximate location derived from technical information, website usage and interaction information, and error and diagnostic information.

3. HOW WE USE YOUR INFORMATION

• We may use personal information to respond to enquiries
• process and fulfil orders
• arrange shipping and delivery
• provide customer support
• communicate with customers
• send order confirmations, invoices and shipping updates
• process payments
• maintain business records
• improve products, services and website experience
• analyse website usage
• prevent fraud and misuse
• comply with applicable laws and governmental requirements
• establish, exercise or defend legal rights
• send promotional communications where permitted
• conduct administration, accounting and auditing
• and protect the rights, property, safety and security of GJ India and others.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on your consent; steps requested before entering into a contract; performance of a contract or transaction; compliance with applicable legal obligations; legitimate business purposes where permitted by law; and protection of legal rights and security.

5. CUSTOMER ENQUIRIES

If you contact us through our website, email, telephone, WhatsApp, social media, or other communication channels, we may retain information relating to your enquiry, including your name, contact details, company information, product requirements, questions or messages, and relevant correspondence.

6. ORDERS AND TRANSACTIONS

When you purchase products or services from us, we may collect information necessary to complete the transaction, including customer name, contact information, billing and shipping information, product and order details, invoice information, payment status, and delivery information. Necessary information may be shared with logistics providers, shipping companies, customs-related service providers, payment processors, and other providers involved in fulfilling your order.

7. INTERNATIONAL ORDERS AND DATA TRANSFERS

As an import and export business, GJ India may receive enquiries and orders from customers, suppliers, distributors, agents, and business partners outside India. Where necessary for legitimate business purposes, personal information may be transferred to or accessed from countries outside India for international orders, shipping and logistics, customs and regulatory requirements, payment processing, customer support, and business communications.

8. SHARING OF PERSONAL INFORMATION

• We do not sell your personal information as a business practice. We may disclose information where reasonably necessary to operate our business or provide services. Recipients may include website hosting and IT providers, payment processors, shipping and logistics providers, customer support, accounting, email, analytics, marketing and cybersecurity providers
• relevant suppliers, distributors, agents or business partners
• government, regulatory, tax, customs and law-enforcement authorities where required
• and legal or professional advisers.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, logistics services, or other third-party services. These services operate independently from GJ India and their own privacy policies may apply. We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send product information, new product announcements, offers and promotions, business updates, newsletters, and other relevant communications. You may request to stop receiving promotional communications at any time. Transactional and service-related communications may continue where necessary.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for providing products and services, maintaining records, complying with legal and regulatory obligations, resolving disputes, preventing fraud and misuse, establishing or defending legal claims, and maintaining appropriate business records. When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

12. DATA SECURITY

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, disclosure, accidental loss, destruction, alteration, misuse, and unlawful processing. Security measures may include access controls, authentication, secure communications, restricted access, monitoring, and other safeguards. However, no website or electronic storage system can be guaranteed to be completely secure.

13. YOUR RESPONSIBILITIES

You are responsible for ensuring that information you provide to us is accurate, complete, and up to date. You should not provide another person’s personal information unless authorised to do so and should take reasonable precautions to protect your devices, passwords, email accounts, and other information used to communicate with us.

14. YOUR PRIVACY RIGHTS

• Subject to applicable law, you may have rights relating to your personal information, including requesting information about processing
• access to personal information
• correction of inaccurate information
• deletion where legally permitted
• withdrawal of consent where processing is based on consent
• restriction or limitation of certain processing
• objection to certain processing
• information about data sharing practices
• and filing a complaint regarding the handling of your personal information. We may need to verify requests before taking action.

15. CHILDREN’S PRIVACY

Our website is primarily intended for adults and businesses. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete it.

16. DO-NOT-TRACK AND BROWSER SETTINGS

Some browsers provide “Do Not Track” or similar settings. Because there is no universally accepted technical standard for responding to all such signals, our website may not respond to every browser-based signal. You may manage cookies and tracking technologies through your browser settings or other available controls.

17. BUSINESS TRANSFERS

If GJ India undergoes a merger, acquisition, restructuring, sale of assets, investment, reorganisation, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

18. FRAUD AND SECURITY INCIDENTS

We may investigate and take appropriate action regarding suspected fraud, unauthorised access, abuse, security incidents, or violations of our website terms. Where required by applicable law, we may notify affected individuals or relevant authorities regarding certain personal-data or security incidents.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, data-processing practices, or applicable laws and regulations. The updated policy will be published on this page with a revised Effective Date.

20. CONTACT US

GJ India Import & Export International Pvt Ltd
Email: manager@gjindiainternational.com
Phone: +91 75500 40501
Registered/Business Address:
[Insert complete registered office/business address]
Privacy Contact / Grievance Contact:
[Insert name/designation, if applicable]

For privacy requests, please include sufficient information to help us understand and process your request.

21. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the competent courts, subject to applicable law.

22. ACKNOWLEDGEMENT

By using our website and voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain such consent through appropriate mechanisms.

Last Updated: 2 September 2026